Employment Opportunities

Build a Brighter Future

At Children’s Crisis Treatment Center (CCTC), our staff are dedicated to addressing the impact of childhood traumatic events and other challenges. We are looking for exceptional people to help continue building our team.

  • ABA Behavioral Specialist Consultant

    CCTC is seeking a Behavioral Specialist Consultant with Applied Behavioral Analysis experience that will provide specific expertise in behavioral management for children identified to need stabilization or ongoing treatment of behavioral issues or provide expertise in working towards skill acquisition goals to address deficits in communication or skills of daily living. The Behavioral Specialist Consultant (BSC) is an integral participant of the treatment team, design and directs the implementation of behavior modification intervention plans and/ or skill acquisition plans which are individualized to each child/adolescents and to family needs. Subcontracted agreements will be developed with a pool of mental health professionals to provide behavioral specialist consultation services. The nature of the agreement is outlined in a standard consultation contract. This contract stipulates our expectation for service delivery and documentation.

    Requirements

    • A licensed master’s level mental health clinician with a degree in Psychology, Counseling, Applied Behavior Analysis, Special Education, Social Work. Occupational Therapy, Speech or related field with documented training in the field of behavior modification is required. BCBA or those working towards BCBA preferred.
    • Minimum two (2) years of professional experience in the mental health field is required.
    • At least one (1) year, full-time equivalent, post master’s degree experience implementing ABA programs for individuals with ASD less than 21 years of age is preferred
    • State FBA training completion certificate and experience completing FBA’s, VB-MAPP, AFLS is required
    • Strong interpersonal skills are necessary

    Apply Now

  • ABA - Care Coordinator

    CCTC is seeking a Care Coordinator within the Community based services department to support our growing ABA program.  Care coordinator will follow through with treatment team recommendations in a fast paced environment, as well as, meet the needs of the children ages 2.5-14 and their families presenting with crisis and behavioral health issues in a trauma-informed manner.

    Responsibilities include, but not limited to, development and implementation of service coordination plan in conjunction with treatment team; ensure treatment team members receive pertinent information regarding case; identification, linkage, and coordination of services  for children and families with CBH, other service providers, schools, within CCTC; facilitate and attend inter-agency/ IEP meetings as needed; monitor effectiveness of services, reassess service needs if necessary, coordinate scheduling to ensure continued supports are in place, and request necessary documentation for upcoming appointments; ensure that service is being received as prescribed; ensure maintenance of timely and accurate electronic chart records, ensure the completion of necessary documentation, outcome measures, signatures obtained on relevant  treatment documents, and that required documentation is updated within required time frame; document contact and coordination provided; provide transport as needed, participation in internal as well as external training ensuring completion of CCTC mandatory training.

    Requirements:

    Bachelor’s of Art degree in Social Work, Social Science, or related field from an accredited educational institution and have a minimum of one (1) year case management or direct care mental health experience with children and families or a Bachelor of Science in Nursing or equivalent degree and have a minimum of one (1) year case management or counseling experience with children and families. Bilingual (English/Spanish) applicants and applicants with previous ABA coursework or training experience are strongly encouraged to apply.

    Apply Now 

  • Accounts Receivable Specialist

    CCTC is seeking an Accounts Receivable Specialist with Third Party Experience (TPL) to join the Finance Team.

    Responsibilities include review invoices for all services by using authorization process and verifying clients into the database system; review, resubmit and re-bill rejected claims from remittances advices received from Community Behavioral Health (CBH). Troubleshoot rejected claims for corrections, T.P.L., appeal issues, and manual 1500 forms.  Bill Outpatient Programs, BHRS Program, Partial Hospitalization Program, Intensive Case   Management and School Based Program. Input listings of services not authorized on a monthly basis.  Review and corrected all billing issues post 90 days for resubmission. Download and upload excel spreadsheets to review, authorizations, rejections and A/R. Submit payment adjustments manually to CBH for all programs. Verify eligibility by using EVS (Eligibility Verification Systems) via web-based State Software. Reconcile/edit billing reports prior to electronic submission.

     Requirements: 

    High school degree.  Must have five years or more experience in medical billing including coding, modifiers, and HCFA 1500 experience. Outpatient billing experience with hospital or mental health preferred.   Working Knowledge of EVS and accounts receivables preferred.

    Apply Now

  • Behavioral Health Worker - Therapeutic Nursery

    CCTC is seeking a Behavioral Health Worker for the Therapeutic Nursery to support and follow through with treatment team recommendations and meet the needs of the children preschool-aged and their families presenting with crisis and behavioral health issues in a trauma-informed manner.

    Responsibilities include, but not limited to, immediate implementation of the children’s treatment plan in the structural milieu of the Therapeutic Nursery, meet the overall therapeutic needs in order to facilitate effective therapy strategies. Collaborate daily with clinicians and weekly with fellow Behavioral Health Workers in order to meet children and family goals.  Participate in daily team meetings to review treatment for each child and family, maintenance of timely and accurate electronic chart records and ensure the completion of necessary documentation and outcome measures. Maintain the classrooms and other play areas to provide an orderly, safe, clean and therapeutic environment at all times.  To participate in internal as well as external trainings ensuring completion of CCTC mandatory guidelines..

     

    Requirements:  Bachelor’s Degree in Psychology, Social Work, Education or related field with a minimum of one year direct care experience with children and adolescents. Bilingual (English/Spanish) applicants encouraged to apply.

    Apply Now

  • Bi-Lingual Clinician - Trauma Assistance Program

    CCTC is seeking a full-time Bi-Lingual (English / Spanish) Therapist to join our Trauma Services Department where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services) to children ages 18 months through 13 years and their families in the aftermath of child maltreatment or other trauma.

    Requirements:

    Candidates must possess a Master’s degree in Social Work, Psychology, or Family Therapy; or have a Doctoral degree in Psychology from an APA accredited university.  Experience in child/family therapy is required, as well as a commitment to working with this highly specialized population.  Prior experience providing trauma-focused therapy with children and families preferred. Must be Bi-Lingual (English / Spanish) 

  • Bi-Lingual Pediatric Behavioral Health Consultant - Philadelphia

    CCTC is seeking a Licensed Bilingual (English/Spanish) Pediatric Behavioral Health Consultant for our newly established Physical Health/Behavioral Health Integration program.   Primary job responsibilities include facilitating the integration of behavioral health services within a health clinic through the provision of brief assessments, interventions, and psycho-education to support the identification and engagement of families who may benefit from behavioral health services and/or community resources in collaboration their primary care provider team.

    Requirements: 

    Minimum of a master’s degree in social work or equivalent field of study. Pennsylvania license in mental health such as Licensed Clinical Social Worker or Licensed Professional Counselor.  A minimum of one year supervised experience in behavioral health assessment and treatment of children and their families.  Experience and interest in working within an interdisciplinary team setting.  Bilingual Spanish speaking preferred

    Apply Now 

  • Bi-Lingual Pediatric Behavioral Health Consultant - Montgomery County

    CCTC is seeking a Licensed Bilingual (English/Spanish) Pediatric Behavioral Health Consultant for our newly established Physical Health/Behavioral Health Integration program in Montgomery County.  Primary job responsibilities include facilitating the integration of behavioral health services within a health clinic through the provision of brief assessments, interventions, and psycho-education to support the identification and engagement of families who may benefit from behavioral health services and/or community resources in collaboration their primary care provider team.

    Requirements: 

    Minimum of a master’s degree in social work or equivalent field of study. Pennsylvania license in mental health such as Licensed Clinical Social Worker or Licensed Professional Counselor.  A minimum of one year supervised experience in behavioral health assessment and treatment of children and their families.  Experience and interest in working within an interdisciplinary team setting.  Bilingual Spanish speaking preferred

    This position is part-time.

    Apply Now

  • Bi-lingual Clinician - Outpatient Services - Montgomery County

    CCTC is seeking a fee-for-service Outpatient Clinician for our location in Montgomery County.  The Outpatient Clinician will complete intake assessments and provide individual and family psychotherapy to children ages 3-13 presenting with behavioral health issues.  Responsibilities include, but not limited to, maintenance of timely and accurate chart records and ensure the completion of necessary documentation and signatures are obtained on relevant treatment documents, participation in internal as well as external training ensuring completion of CCTC mandatory training, as well as, training required for continued licensure.

    Requirements: 

    Licensed psychologist, licensed clinical social worker or licensed professional counselor with minimum of one-year experience providing psychotherapy to children and their families. Must be Bilingual (English/Spanish).

    Apply Now

  • Care Coordinator - School Based Partnership

    CCTC is seeking a Care Coordinator for the School Based Partnership Program to provide care coordination services on site an identified public or non-public school location to meet the needs of the school age children and their families presenting with crisis and behavioral health issues in a trauma-informed manner.  SBPCC is responsible for successful delivery of services in coordination with multisystem involvement and programmatic requirements.

    Responsibilities include, but not limited to: Coordinate with treatment team recommendations in a fast paced environment. Provide trauma- informed support to families and school staff in facilitating referrals and navigating the educational, behavioral health and Social Service systems to ensure linkages to services. Develop a plan of care tailored to each individual student and family based on the standardized intake issued by school district personnel.  Provide trauma-informed counseling support and social skill development to individual students and groups.  Conduct home visits as part of the intake process and provide follow-up support.  Serve as a member of other related school behavioral support teams such as ISP, SAP or Case Management Model teams, Positive Behavior Support Teams, and/ or climate Safety Teams.  Maintain all case records and documentation with regards to School District and agency guidelines.  Serve as a prevention agent to reduce the need for acute behavioral health crisis interventions such as mobile emergency team contacts, Crisis Response Center (CRC) referrals, inpatient hospitalization and/or and crisis specialist services.  Support the school response team in the aftermath of incidents requiring crisis recovery support and/ or clinical debriefing

    Requirements:  Bachelor’s degree in Social Work, Social Science, or Bachelor of Arts Degree with a minimum of one (1) year case management or direct care mental health experience with children and families, or a Bachelor of Science in Nursing or equivalent degree and have a minimum of one (1) year case management or counseling experience with children and families. Bilingual (English/Spanish) applicants strongly encouraged to apply.

    Apply Now 

  • Care Coordinator - Therapeutic Nursery

    CCTC is seeking a Care Coordinator for the Therapeutic Nursery, to support and follow through with treatment team recommendations in a fast paced environment and meet the needs of the children ages 3 to 5 years old and their families presenting with crisis and behavioral health issues in a trauma-informed manner.

    Responsibilities include, but not limited to creating a working relationship with parents or caregivers to provide   identification, linkage, and coordination of services for children and families with CBH, other service providers, schools, etc. It includes the maintenance of timely and accurate electronic chart records and ensure the completion of necessary documentation and outcome measures, and signatures obtained on relevant  treatment documents, complete Intake assessments, conduct home and office  visits; participation in internal as well as external trainings ensuring completion of CCTC mandatory trainings.

    Requirements:  Bachelor’s degree in Social Work, Social Science or Bachelor of Arts Degree from an accredited educational institution and have a minimum of one (1) year case management or direct care mental health experience with children and families. Must have a valid driver’s license.   Bilingual (English/Spanish) applicants strongly encouraged to apply.

    Apply Now

  • Certified Administrative Medical Assistant

    CCTC is seeking a Bi-Lingual (English/Spanish) Certified Administrative Medical Assistant to join our front desk team to meet the growing demands of our agency. Provide support services to the Directors and Assistant Directors of the Outpatient and Trauma Departments, therapeutic staff, children and families served, and all other agency stakeholders.  Responsibilities include, but not limited to, maintaining a welcoming environment at the front desk and lobby,  support during departmental meetings including organizing, transcribing, and distribution of minutes, as well as communication to staff regarding meetings, scheduling appointments, maintaining ECR, preparation of reports for confirmation calls through ‘ClientTell’, obtain insurance verification and authorizations.

    Requirements: 

    Certification as a Medical Assistant (CMA) with 1-year experience working in a medical office setting.   Experience with multi-line phone system, knowledge of Microsoft Word and Excel.  Bilingual (English/Spanish).

    Apply Now 

  • Clinical Supervisor - School Based Partnership

    CCTC is seeking a Clinical Team Leader to oversee the daily operations of our School based partnership programs and its staff.  The Clinical Supervisor will ensure clinical and operational integrity of their identified program/schools and clinical team.  They are responsible for staff productivity and clinical integrity of service delivery and ensure the program sustainability as well as making sure service provision is functioning with respect to clinical integrity and trauma informed model.  The Clinical supervisor’s Primary responsibility is to conduct weekly team meetings/ supervision with each team to ensure both clinical and operational needs of each case are being met.  In addition, Supervisors will engage in variety of activities to ensure that the children/families involved in the program receive active treatment to meet there behavioral/Mental health needs.  Clinical Supervisors  are responsible for ongoing training and supervision of all staff / contractors within their team.

    Requirements            

    To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Masters of Psychology or related field with minimum of one-year experience providing mental health treatment and one year post master supervisory experience..  The ability to work effectively with diverse cultures including those CCTC serves, staff, other provider agencies, payers and regulatory agencies. This individual will have strong organizational and leadership skills that serve to support CCTC’s mission and vision. The individual will have a working knowledge of best practices in children’s mental health.  This individual will have strong organizational and leadership skills that serve to support CCTC’s mission and vision. Bilingual (English/Spanish) candidates encouraged to apply.

    Apply Now

  • Clinical Supervisor - Trauma Assistance Program

    CCTC is seeking a Clinical Supervisor for the Trauma Assistance Program that will support the Director of the Trauma Assistance Department with the clinical programming of the trauma services program as well as provide limited direct clinical services to the children participating in the program and their families.  In close collaboration with the Director, this individual supports the effective implementation of the clinical structure of the program including established best practices/models of care, treatment planning and delivery, and direct supervision of clinical staff.

    Requirements:

    Clinically licensed with a Master’s Degree or Doctoral Degree in psychology, social work or related field and at least three (3) years’ experience providing direct clinical service to children and their families and at least one (1) year experience effectively working as a supervisor in the area of children’s mental health.  The individual will have a working knowledge of best practices in children’s mental health, and trauma-informed care.  This individual will have strong organizational and leadership skills that serve to support CCTC’s mission and vision.

     

    Apply Now 

  • Clinician - Family Based Services

    CCTC is seeking a Clinician to provide team delivered, home-based family therapy to children and their families, using the Ecosystemic Structural Family Therapy Model of treatment, while working in a dynamic, Sanctuary accredited agency.  Team work includes working closely with co-therapist, care- coordinator and clinical supervisor as well as participating in routine clinical trainings that are provided. Working three to four evenings per week in the community is required.

    Requirements:

    Master’s degree in marriage and family therapy, social work, counseling, psychology or related field plus a minimum of two years’ experience providing behavioral health services to children and families. Must have own transportation. Training and experience working with child victims of abuse, neglect and other traumatic circumstances a plus. Bi-lingual (English and Spanish) candidates are encouraged to apply.

    Apply Now 

  • Clinician - Family-Based Services (Montgomery County)

    CCTC is seeking a Clinician to provide team delivered, home-based family therapy to children and their families, using the Ecosystemic Structural Family Therapy Model of treatment, while working in a dynamic, Sanctuary accredited agency at our Montgomery County location where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services meet the needs of the children ages 5-13 and their families presenting with crisis and behavioral health issues in a trauma-informed manner.

    Requirements:

    Bachelor’s degree in social work, counseling, psychology or related field plus a minimum of two years’ experience providing behavioral health services to children and families. Must have own transportation. Training and experience working with child victims of abuse, neglect and other traumatic circumstances a plus. Bilingual (English/Spanish) applicants preferred.

    Apply Now 

  • Clinician - Trauma Assistance Program

    CCTC is seeking a full-time Therapist to join our Trauma Services Department where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services) to children ages 18 months through 13 years and their families in the aftermath of child maltreatment or other trauma.

    Requirements:

    Candidates must possess a Master’s degree in Social Work, Psychology, or Family Therapy; or have a Doctoral degree in Psychology from an APA accredited university.  Experience in child/family therapy is required, as well as a commitment to working with this highly specialized population.  Prior experience providing trauma-focused therapy with children and families preferred. Bilingual (English/Spanish) applicants encouraged to apply.

    Apply Now

  • Director of Outpatient Services

    CCTC is seeking a Director of Outpatient Services to manage the overall clinical and operational integrity of the Outpatient Program.  CCTC’s Outpatient Program is the gateway to all levels of care within the agency. The Director will be responsible for the maintenance of clinical and fiscal stability of the program to ensure that all children and families served receive the highest quality of care including supporting the implementation and sustaining of evidence based models within the department.

    The Director will also provide clinical consultation to Master’s level (or above) clinicians; establish goals and objectives for the program; plan and implement best practice services, supervision and evaluation of direct reports. Ensure compliance with all CCTC policies and procedures as well fiscal and regulatory requirements.  Facilitate and attend weekly staff and clinical supervision meetings.

    Requirements

    Licensed psychologist, licensed clinical social worker or licensed professional counselor with supervisory and management experience.  At least three (3) years’ experience in providing direct clinical service to children and their families and at least two (2) years’ experience effectively working as a supervisor/manager in the area of children’s mental health

    Preferred candidates will have a working knowledge of best practices in children’s mental health; experience in implementing models of care within programs; and effective supervisory/program management practices.  Requisite knowledge in fiscal and budgetary management is also preferred.  Candidates must have the ability to work effectively with diverse cultures including the children and families CCTC serves, staff, other provider agencies, payers and regulatory agencies.

    Bilingual (English/Spanish) applicants encouraged to apply.

    Apply Now

  • Driver's Aide - Therapeutic Nursery

    CCTC is seeking aides for transport van for the Therapeutic Nursery that serves children ages 2 ½ to 5 presenting with crisis and behavioral health issues.

    Responsibilities include, but not limited to, riding the van and assuring safe and orderly rides, assisting children with seating, assistive devices, safety and behavioral concerns using a trauma-informed framework.  The aide will provide the driver, and a second aide, with support as needed, both during routine activities and during emergencies to ensure a safe journey for our children.  Aide will participate in internal as well as external training ensuring completion of CCTC mandatory training.

    Requirements:  Must be at least 21 years of age, have a High school diploma or Associates degree and at least 1-year of verified paid work experience with children.  Good communication, organizational and interpersonal skills.   Bilingual (English/Spanish) applicants strongly encouraged to apply

    Apply Now

  • Psychological Evaluator

    CCTC is seeking a part-time licensed or license-eligible psychologist to complete thorough CBEs/CBRs, conduct clinical reviews, and co-lead monthly group supervision.  Some local travel required to school programs each week. This is fee-for -service 1 or 2 day a week position.

    Requirements:

    Licensed or license-eligible psychologist.   Doctoral degree preferred. Bi-lingual (English / Spanish) are strongly encouraged to apply.

    Working knowledge in using electronic medical records programs.

    Minimum of one year of professional experience in completing evaluations required

    Apply Now

  • Registered Nurse - Therapeutic Nursery

    CCTC is seeking a Registered Nurse to for the Therapeutic Nursery to serve health care needs of children ages 3-5 presenting with crisis and behavioral health issues in a trauma-informed manner.

    Responsibilities include, but not limited to, administration of first aid care as needed for children, communication and documentation of results of screenings and tests in consumer ECR records on an ongoing basis, educate and advise consumers and their parents on pertinent and health-related issues through in-service meetings and correspondence, dispense medication and document in medication log daily, provide back-up support to Therapeutic staff in crisis situations, attend and participate in  team meetings and in inter-agency meetings, facilitate acquisition and dissemination of required health records and reports, maintain daily health care records for all applicable clients, conduct monthly inventory of supplies, including all first aid kits and submit requisition requests in a timely manner.

    Requirements:

    A certified registered nurse licensed to practice in the Commonwealth of Pennsylvania.  License to dispense prescribed controlled and legend drugs and other controlled substances required. Must have knowledge of the principles, practices and techniques of Nursing care and a minimum of one year’s experience in child or adolescent addictions or mental health nursing, or in an acute care or community health care setting.  At least one year experience in child behavioral health settings.  Have a working knowledge of Electronic Medical Records System.  Bilingual (English/Spanish) applicants strongly encouraged to apply.

    Apply Now

  • Team Leader - School Based Services

    CCTC is seeking a Team Leader to oversee the daily operating of a School Therapeutic Services (STS) program and its staff.  Provide direct oversight and supervision of assigned school(s) by documenting supervision meetings with lead clinician bi-weekly and supporting Lead Clinician in supervision of staff.   Track/monitor ALL clinical and administrative functions by monitoring Carelogic, CANS, EVS and CBH SSL-Mois system on a daily basis.  Ensure professional communication with School administration and outside providers, etc. on a daily basis to ascertain effective program implementation.  Attend All mandatory school, CCTC related (i.e. committees) and CBH meetings.  Foster growth and development of ALL staff by creating and revising a development plan with individual goals within each persons’ yearly Performance Appraisal.   Attend networking opportunities for growth and expansion of the School Based Division.

    Requirements:                          

    Masters or doctorate degree in social work, applied behavior analysis, psychology or a similar master’s degree with demonstrated specific course work and experience in behavior modification with children.  PA license in psychology, counseling, marriage & family therapy or clinical social work preferred.  (5) years’ experience providing direct clinical service to children and their families and at least two (2) years post Master’s degree of verified experience in the mental health field and (2) years of supervisory experience.  The individual will have a working knowledge of best practices in children’s mental health.  Previous supervision of a School Therapeutic Services (STS) or School Based Behavioral Health (SBBH) Programs preferred. This individual will have strong organizational and leadership skills that serve to support CCTC’s mission and vision. Bilingual (English/Spanish) candidates encouraged to apply.

    Apply Now 

  • Therapeutic Support Staff (TSS)

    CCTC is seeking Therapeutic Support Staff (TSS) to provide therapeutic support to children in their home, school & other community settings. TSS implement clinical interventions from a behavioral treatment plan to assist children in making positive and sustainable changes.

    Requirements:

    Bachelor’s degree in Psychology, Social Work, Counseling, Sociology, Education, Criminal Justice, or other human services field. Will consider a candidate with an Associate’s Degree or 60 credits toward a Bachelor’s Degree if candidate has three (3) years verified full-time paid work experience working in direct care with children / adolescents. Will also consider candidates who are Licensed Registered Nurses or candidates with degrees in another field if they have one (1) year verified full-time paid work experience working in direct care with children / adolescents.

    Apply Now

  • Behavioral Specialist Consultant (BSC) Fee-for-Service

    CCTC is seeking a Behavioral Specialist Consultant (BSC) to provide community based behavioral consultation to children in environments in which symptomatic behaviors are observed. The BSC will identify, analyze and modify these behaviors by developing, creating consensus upon and managing a treatment plan in conjunction with all treatment team members and consistent with an accepted psychological/ psychiatric evaluation. Efforts will include collecting relevant behavioral data through direct and indirect evidence based methods, to develop effective interventions that reinforce enhanced functioning and to support treatment team members through consultation.

    Requirements:

    License (PA.), in Psychology, Professional Counseling or Social Work is preferred. Or, Master in Psychology; Clinical Social Work; Counseling; Special Education; Behavior Analysis or related field. Training is to include a minimum of 8 hours in behavior analysis/modification prior to hire. 2 years of post master professional experience providing mental health treatment for children preferably using behavior analysis.

    Apply Now

  • Mobile Therapist (MT) - Fee-for-Service

    CCTC is seeking a Mobile Therapist to provide community based mental health therapy to children, including in their homes. Provide individual treatment to children in conjunction with treatment team members, especially family, to stabilize and improve behavior functioning. As a lead clinician, develop behavior treatment plan and interventions, using trauma informed evidenced based practices to support positive and enhanced mental health functioning.

     

    Requirements: License (PA.), in Psychology, Professional Counseling or Social Work is preferred. Or, Master in Psychology, Clinical Social Work, Counseling, Marriage and Family Therapy or related field required. Additionally a minimum of 1 year of post master professional experience providing mental health treatment to children.

    Apply Now

CCTC embraces the Sanctuary Model and is committed to creating a trauma-informed culture of open communication, nonviolence, emotional intelligence, social learning, shared governance, social responsibility, and growth and change.

CCTC provides equal employment opportunity regardless of race, color, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or by any other basis protected under applicable law. This is reflected in all employment practices and policies regarding hiring, training, promotions, transfers, rates of pay, termination and other forms of compensation.  All matters relating to employment, compensation, and benefits are determined based upon ability to perform the job and other bona fide work-related expectations and criteria.